I’ve never been in an accident how do I start the process?

After the accident, call your insurance agent so they may process the claim and take the report. The agent or a claim rep. will give you a claim (or reference) number. At this point you may bring your vehicle to a repair facility. The office staff will then create a damage report for your vehicle and contact your insurance company (referring to your claim number). The insurance company will then contact the repair shop and authorize repairs (a claim can be authorized by phone, physical inspection by a rep., or processed online depending on company policy). Once both you and the responsible party (insurance company) have agreed on the repairs, work may now begin. If your vehicle is not drivable, you may call Xclusive Collision & Towing, Inc immediately and we will have the vehicle towed at no cost to you, and the preceding process will begin. It’s easy, let us do the work for you!

* Note: All insurance companies have different policies, check with your agent for instructions specific to your policy.

Am I required to use a repair shop recommended by my insurance company?

The answer is NO. Only you may determine where your vehicle is repaired. Research a shops facility, equipment, and staff training to help you make a best decision for you and your investment.

Is an insurance company “DRP” (direct repair program shop) better qualified or better set up to offer superior service.

The answer is NO. A DRP shop can be less qualified, have inferior service history, less equipped, and be less experienced than any particular non DRP shop. Compare Xclusive Collision & Towing experience, equipment, and service history with others and we’re sure you will lean to the superior product that has given us our name. Our continuous training brings us to the cutting edge of the collision repair industry.

What happens if an agreement cannot be made between me and my insurance company?

If an agreement cannot be reached between your insurance company and the repair shop, your policy has an “Appraisal Clause” whereby an independent appraiser can be called in to help resolve the matter.

Body Repair Questions

Am I required to get more than one estimate?

No, you are not required by law to get more than one estimate.

Is the estimate going to be the final cost?

No, repair estimates will vary. A lower estimate may not include necessary things such as front or rear wheel alignments, re-aiming your headlamps, etc. It’s your car; make sure it’s repaired to your satisfaction.

Who may authorize repair on my vehicle?

Only you, the owner, can authorize repairs on your vehicle.

Who is responsible for payment on my vehicle?

The vehicle is being repaired for YOU, the owner. You will be required to pay for the repairs upon completion. To avoid delays, it will be up to you to secure payment from your insurance company along with any necessary endorsements from lienholders.

When should I sign the release?

Sign releases only when the repairs have been completed to your satisfaction. Our shop stands ready to assist you in any of these matters. We will work closely with you to minimize your inconvenience and maximize your satisfaction. This we pledge to you.

Will my car or truck ever be the same?

Even if it has structural damage?

Yes, Xclusive Collision & Towing, Inc uses the latest measuring system that allows us to reconstruct unibody and conventional frames, and suspension to factory specifications with less than 1mm tolerance.

Can you match the paint that is currently on my car?

Yes, paint can be callobrated to match the vehicle’s current paint specs.

Do you use factory OEM parts?

Yes, all parts used in the repairs are factory produced and recommended for your vehicle.

Do you warranty the work that has been done?

Yes, we stand behind everything we do here at Xclusive Collision & Towing

What do you do with information you collect?

We hate SPAM and none of your information is ever sold. We do share information about your vehicle with your insurance company as needed per your claim.